Service Management
Tom 4 (2009)

Introduction

Aleksander Panasiuk

Perspectives of business services development in the European Union

Magdalena Majchrzak

Universal postal service and liberalization of the EU and Czech postal sector

Libor Svadlenka

Small and medium-sized enterprises in the United Kingdom : short characteristics

Robert Rumiński

Measurement, strategies and instruments of security against rate of interest risk in a company

Aurelia Bielawska

Skimming the market of on-board advertising

Benedikt Badanik, Hitham Fakih, Milan Stefanik

Main methods and areas of Internet marketing in services

Leszek Gracz

Changes in perceiving the market by Polish farmers

Jolanta Kondratowicz-Pozorska

Partnering as the core marketing strategy component

Jacek St. Ławicki

Researching services using the critical incident technique

Richard Nicholls

Behind the IT outsourcing determining optimal staffing levels in specialized contact centers

Maciej Burak

Integrated CRM class systems in practical functioning of travel offices in Poland

Izabela Rapacz, Izabela Michalska-Dudek

Some aspects of human resources management in contact-intensive services

Wojciech Downar

Identifying training needs of employees as a part of human resource management : cultural institutions case study

Ida Musiałkowska, Joanna Przybylska

Implementation of blended learning efficiency of LAMS WZIEU project : case study

Adam Stecyk

E-business influence on insurance companies

Maciej Czaplewski

Modern customer service as the component of the firm's competitive predominance

Barbara Kos

Is measuring the efficiency of local authorities grounded

Marian Kachniarz

Co-management of business institutional framework by local authorities

Magdalena Kogut-Jaworska

The role of administrative services marketing in management of a local government unit

Wiesława Kuźniar, Wiesław Szopiński

Appraisal of financial standing of Polish regions : selected aspects

Magdalena Zioło

Electronic communications : its concept and services

Wiesław M. Maziarz

The market potential of personal network services

Iwona Windekilde, Anders Henten, Vasilis Kaldanis, Rune Roswall, Antonio Cimino

German quality management systems in public services

Lilianna Jodkowska

Knowledge management : a challenge for present companies

Karolina Kitlas

Specificity of agrotourist farm management

Mikołaj Jalinik

Tourism economy management in the conditions of sustainable development

Aleksander Panasiuk

Agrotourism in farming planning : sociological analysis of empiric findings

Jan Sikora, Agnieszka Wartecka-Ważyńska

Guidelines for papers