Service Management
Tom 3 (2008)

Introduction

Aleksander Panasiuk

The Polish postal market in the light of liberalisation

Anna Drab-Kurowska

Optimal monetary policy framework for Ukraine

Oleksandr Petryk, Serhiy Nikolaychuk

Comparative analysis of the methods of indicating a USP in Poland and in Italy

Grażyna Wolska

Banking system in Poland in the process of popularization of non-cash turnover in Poland

Anna Iwańczuk, Grzegorz Kotliński

Senior market : a new challenge for marketers

Joanna Śniadek, Katarzyna Majchrzak

The meaning of partnership in region management

Agnieszka Smalec

Marketing management as a basis of forming West Pomeranian resorts' brand and image

Agnieszka Lewandowska

The impact of descriptive prospect theory on risk and quality perceived by consumers of services

Ewa Flejterska, Leszek Gracz

The level of handling with complaints in services as an element of shaping customers satisfaction : (an example of Podkarpackie voivodship)

Wiesława Kuźniar

Some selected aspects of client management in the practice of telecommunication companies

Wiesław M. Maziarz

Customer-to-customer interaction in the world of e-service

Richard Nicholls

Training as a tool for developing competence of employees of hotel enterprises

Anna Tokarz

Modern technologies in hotel customer service management

Elżbieta Nawrocka, Sylwia Oparka

Basic problems related to the decision-making process on outsourcing in the field of logistic functions

Izabela Dembińska-Cyran, Blanka Tundys

Logistics of client service in travel agencies management

Małgorzata Januszewska, Renata Przeorek-Smyka

Benchmarking of systems and logistic processes in selected European postal operators and Polish Post

Konrad Michalski

The pro-society projects and the environment protection initiatives of the banks in Poland

Ewa Kulińska-Sadłocha

Possibilities of outsourcing IT functions in the Polish economic practice

Tomasz Norek

Divestitures as the tool of enterprise restructuring : the example of Japan

Małgorzata Porada-Rochoń

The possessional restructuring of the Polish Post : reasons and variants

Jacek Buko

Potential value of a customer as a key determinant of increase in the value of the firm and customers relations portfolio

Bogdan Gregor, Małgorzata Grzegorczyk

Information management for companies in the new economy

Agnieszka Budziewicz-Guźlecka

Quality management in an organization

Agnieszka Budziewicz-Guźlecka, Piotr Ładny

Quality as a competitive advantage in a banking sector

Krystyna Brzozowska

Developing quality of services of travel agencies

Dawid Milewski

Quality of hotel services : selected issues

Daniel Szostak

The requirements concerning the conception of Authorized Economic Operator (AEO) in the context of the ISO based quality management systems requirements

Sławomir Zarębski

Organisation and management in congress tourism

Rafał Gizdra

The region's problems of tourism infrastructure management

Aleksander Panasiuk

Fostering coopetition as a solution for externalities in case of city tourism product

Adam Pawlicz

The role of air transport in shaping the product of marine tourism

Marta Pilarczyk, Tomasz Mańkowski

The life cycle of a Romanian spa within the Western Carpathians : the case of Moneasa

Corina Tatar, Liviu Bucur, Olivier Dehoorne

Measuring the image of Polish ski destinations using perceptual maps

Michał Żemła

"The knowledge about knowledge" : the knowledge management efficiency measurement

Adam Kowalczyk

Guidelines for papers