Wyniki
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Highlighting in sale and service conversations
Marek Matusiak
Service Management 5 (2010) s. 103-112 -
Quality of hotel services : selected issues
Daniel Szostak
Service Management 3 (2008) s. 235-239 -
Hotel services in Poland : theory and characteristics
Daniel Szostak
Service Management 1 (2007) s. 129-132