Wyniki
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Customer-to-customer interaction in the world of e-service
Richard Nicholls
Service Management 3 (2008) s. 97-104 -
Customer-to-customer interaction (CCI)-driven services : exploring a new construct
Richard Nicholls
Service Management 5 (2010) s. 115-126 -
The service consumer as a co-producer : forms of participation
Richard Nicholls
Service Management 1 (2007) s. 107-112 -
Researching services using the critical incident technique
Richard Nicholls
Service Management 4 (2009) s. 83-90